A technician is preparing to clean a computer infected with malware. What is the first step they should take in terms of their anti-malware software to ensure the most effective removal process?
Uninstall and then immediately reinstall the anti-malware software.
Run a full system scan using the anti-malware software's current version.
Update the anti-malware software to ensure it has the latest virus definitions.
Disable the anti-malware software's real-time scanning feature.
Updating the anti-malware software is crucial before starting the malware removal process because it ensures that the software has the latest virus definitions and can recognize and remove the most recent threats. Anti-malware software relies on its virus definitions to identify and handle threats; therefore, without the latest updates, the software might not detect new or evolving malware.
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CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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