A support technician needs to provide remote assistance to a user who is off-site but connected to the corporate network via VPN. The user's system is running Windows 10 Pro and is governed by strict corporate security policies that do not allow unsupervised control of workstations. Which method should the technician use to ensure adherence to the security policy while still being able to guide the user through troubleshooting steps?
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Establish a Remote Desktop Protocol (RDP) session to the user's workstation for unsupervised control.
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Configure the workstation for unattended remote access to control the system without the user being present.
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Initiate a video call via Skype and ask the user to share their screen for visual guidance only.
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Use Microsoft Remote Assistance to view and interact with the user's desktop with the user's explicit permission.
Microsoft Remote Assistance (MSRA) is the correct tool to use in this scenario because it allows the technician to view the user's screen and, with the user's permission, take control of the workstation. This supports the corporate security policy that requires user supervision during remote assistance sessions. On the other hand, although Remote Desktop Protocol (RDP) does provide remote access capabilities, it does not inherently ensure the user is supervising the session, which could be against corporate security policies. Unattended remote access is commonly used for server maintenance rather than ad-hoc user support and goes against the security requirement for supervision. Skype is not primarily a remote assistance tool and does not provide the level of control or functionality required for troubleshooting in this scenario.
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