A RAID controller failure has taken the accounting department's shared file server completely offline, preventing staff from processing invoices. According to standard ticket severity classifications, which severity level should the help-desk agent assign to ensure the issue is handled right away?
Moderate
High
Low
Critical
A complete loss of a production service that halts normal business operations is classified as Critical (sometimes called SEV-1 or Priority 1). Critical incidents demand the fastest response. High or Moderate tickets cover significant or limited impact issues that still allow partial work, while Low tickets describe minor or informational requests.
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