A help desk technician is assigned a ticket stating that a user cannot log into their Windows profile. A reboot has already been attempted, and other users can log into the same computer without any issues. Which of the following would be the most appropriate next step?
If a user is having issues with their specific profile, it is likely that the profile has become corrupt. The best way to fix this is to rebuild the profile by creating a new one and migrating the user's data. The other options, such as repairing or reimaging the entire operating system, would also resolve the problem but are more drastic and time-consuming than necessary for a single corrupted profile.
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What does it mean when a Windows profile becomes 'corrupt'?
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How do you rebuild a Windows user profile?
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What is the difference between rebuilding a profile and performing a system restore?
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CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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