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Free CompTIA A+ 220-1102 Practice Question

A graphic designer is complaining that their photo editing software crashes frequently ever since they updated to the latest version. It was working fine prior to the update. As a support technician, what is the most effective initial step you should take to address this software issue?

  • Perform a system restore to a point before the software updated.

  • Roll back the update to the previous version of the software that was stable.

  • Reinstall the photo editing software.

  • Install more RAM in the designer's workstation.

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Software Troubleshooting
Operating Systems
Security
Operational Procedures
CompTIA A+ 220-1102
  • Operating Systems
  • Security
  • Software Troubleshooting
    • This question is filed here
  • Operational Procedures