A graphic designer is complaining that their photo editing software crashes frequently ever since they updated to the latest version. It was working fine prior to the update. As a support technician, what is the most effective initial step you should take to address this software issue?
Perform a system restore to a point before the software updated.
Roll back the update to the previous version of the software that was stable.
Reinstall the photo editing software.
Install more RAM in the designer's workstation.