Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

A desktop support technician has finished repairing a user's laptop and is ready to close the ticket in the help-desk system. To follow best practices for clear, concise written communication, she wants to ensure that anyone reviewing the ticket later can quickly understand exactly how the issue was fixed. Which ticket component should she complete before marking the incident closed?

  • Inventory check report

  • User feedback analysis

  • Problem resolution summary

  • Service level agreement (SLA)

CompTIA A+ 220-1102 (V14)
Operational Procedures
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