CompTIA A+ 220-1102 Practice Question
A department head complains that whenever they log onto their Windows 10 workstation, their user environment appears to reset to default settings, and recently modified documents are missing from their desktop. You identify the issue as a corrupt user profile. To resolve this without losing the user's data, what is the best next step?
Run disk error-checking utility to find and repair any file system errors that could be causing the profile corruption.
Perform disk cleanup and then instruct the user to log off and log back in to reset the profile settings.
Delete the user's profile folder and create a new user account to completely start over with a fresh profile.
Backup the user’s profile folder to another location, rename the original user’s profile folder and ask the user to log in to recreate the profile, and then restore necessary files from the backup.