A department head complains that whenever they log onto their Windows 10 workstation, their user environment appears to reset to default settings, and recently modified documents are missing from their desktop. You identify the issue as a corrupt user profile. To resolve this without losing the user's data, what is the best next step?
Run disk error-checking utility to find and repair any file system errors that could be causing the profile corruption.
Perform disk cleanup and then instruct the user to log off and log back in to reset the profile settings.
Backup the user’s profile folder to another location, rename the original user’s profile folder and ask the user to log in to recreate the profile, and then restore necessary files from the backup.
Delete the user's profile folder and create a new user account to completely start over with a fresh profile.
Creating a backup of the user's profile before performing any profile rebuild process is essential to prevent data loss. After backing up, the technician should rename the corrupted profile directory and instruct the user to log in, prompting Windows to generate a new profile. Upon successful login, the technician can transfer necessary files from the backup to the new profile. While creating a new account is a possible solution, it does not address the issue with the least disruption. Disk cleanup might improve system performance but won't fix a corrupted profile. Disk error-checking doesn't address the profile issue at the OS level.
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