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Free CompTIA A+ 220-1102 Practice Question

A customer has contacted the help desk you work at claiming an application is not opening. After some time troubleshooting the problem the customer has accused you of wasting their time and that you don't know how to solve the issue. How should you respond?

  • Ask the customer to call back later

  • Ask more questions and politely get more information from the customer to help narrow down the issue

  • Suggest that the issue was likely the customer's fault and request they not take their anger out on you

  • Remind the customer the issue is not your fault

This question is for objective:
Operational Procedures
Your Score:
Operational Procedures
Operating Systems
Security
Software Troubleshooting