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Free CompTIA A+ 220-1102 Practice Question

A customer has contacted the help desk you work at claiming an application is not opening. After some time troubleshooting the problem the customer has accused you of wasting their time and that you don't know how to solve the issue. How should you respond?

  • Remind the customer the issue is not your fault

  • Ask the customer to call back later

  • Suggest that the issue was likely the customer's fault and request they not take their anger out on you

  • Ask more questions and politely get more information from the customer to help narrow down the issue

This question is for objective:
Operational Procedures
Your Score:
Operational Procedures
Operating Systems
Security
Software Troubleshooting