A company is deploying a new software package to several workstations. As an IT technician, you are tasked with creating a SOP document for the installation. What is a crucial element that should be included in the SOP to ensure that the installation process is repeatable and consistent across all targeted workstations?
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Step-by-step instructions, including screenshots, for the installation process
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The number of existing software installations on the network
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Replace the SOP with a link to the vendor's documentation
A Standard Operating Procedure (SOP) is a set of written instructions that detail the step-by-step process necessary to correctly perform a specific task or operation. It's designed to ensure consistency and quality in the execution of tasks across an organization by providing clear guidance to employees. SOPs help in maintaining operational efficiency and meeting compliance standards by minimizing errors and variations in processes.
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