You are the IT administrator of a small office. A group of users in a secluded part of the building is reporting intermittent wireless connectivity that worsens throughout the day. These users connect their devices to a Wi-Fi extender, which has not been moved or adjusted recently. Considering the scenario, which action should you take first to troubleshoot this issue?
Switch all affected devices to an alternate Wi-Fi channel and monitor for improvements.
Update the extender's firmware to the latest version available, regardless of the current issue's symptoms.
Immediately replace the Wi-Fi extender assuming it has become faulty without further investigation.
Examine the Wi-Fi extender for signs of overheating, such as a high surface temperature or operational instability as the day progresses.
The correct answer is to verify if the extender is overheating, given that the issue worsens throughout the day, implying a problem that escalates with continued use. This could indicate a thermal issue with the hardware. Changing the Wi-Fi channel might be a consideration if there were indications of wireless interference, but in this scenario, the gradual nature of the problem suggests a hardware limitation or failure rather than a new source of interference. Replacing the extender without diagnosing first would be premature. Lastly, updating the firmware could be useful if the issue were related to a software bug, but the progressive nature of the connectivity problems points towards a potential hardware overheating issue.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What are common signs of a Wi-Fi extender overheating?
Open an interactive chat with Bash
How can I determine if wireless interference is affecting the Wi-Fi connection?
Open an interactive chat with Bash
What should I check if my Wi-Fi extender is experiencing operational instability?