You are a Network Technician for a large IT Support Company. A client has called in saying that they switched their SOHO network to a fiber connection at the recommendation of their ISP. They have stated that they have not seen a gain in internet performance and that their ISP says it is an issue on the customer's network. What should you do next?
Inform the customer that internet performance is an issue they must resolve with their ISP
Contact the ISP for more information
Upgrade the customer's SOHO switch to support 1 Gbps or higher
Help the customer determine the possible bottlenecks in their SOHO network
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