While troubleshooting a hardware issue on a laptop with a removable battery, you have come to the conclusion that there is a physical issue with one of the laptop's components. The laptop is not plugged into an external power source. What is the next step before opening the laptop's case?
All power sources should be disconnected from the laptop before accessing any internal components. This includes the power supply or charging cable as well as the device's battery. Since the scenario states the laptop is already unplugged, the next step is to remove the battery.
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