CompTIA outlines a six-step troubleshooting framework:
Identify the problem.
Establish a theory of probable cause.
Test the theory to determine the cause.
Establish a plan of action to resolve the problem and implement the solution.
Verify full system functionality and, if applicable, implement preventive measures.
Document findings, actions and outcomes.
Because step 4 is to "establish a plan of action to resolve the problem and implement the solution," that is the correct answer. The other options correspond to steps 1, 2 and 5, not step 4.
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