What is the fourth step of the CompTIA troubleshooting methodology?
Establish a theory of probable cause
Identify the problem
Establish a plan of action to resolve the problem and implement the solution
Verify full system functionality, and, if applicable, implement preventive measures
CompTIA outlines a six-step troubleshooting framework:
Because step 4 is to "establish a plan of action to resolve the problem and implement the solution," that is the correct answer. The other options correspond to steps 1, 2 and 5, not step 4.
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