After replacing a failed power supply in a desktop PC, a technician updates the help-desk ticket. Which of the following details would be MOST useful to include to help prevent a similar hardware failure in the future?
Ambient temperature and dust accumulation around the computer
Recording the ambient temperature and dust buildup around the system documents environmental factors that commonly contribute to power-supply and other hardware failures. Including these conditions in the ticket helps other technicians identify patterns and apply preventive measures. The warranty date, gateway MAC address, or number of domain users do not explain why the power supply failed and offer little value for future root-cause analysis.
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What are some examples of environmental factors that could affect hardware performance?
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Why is it important to record environmental factors in documentation?
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How can proper documentation help in future troubleshooting?