Michael Bolton, a customer-support specialist, calls the help desk because the reports he prints sometimes come out on a printer located on another floor instead of the desktop printer beside him. You have verified that all printers are online and reachable. What is the BEST action to take first so his documents always print to the nearby device?
Set the nearby printer as the default printer in Windows.
Disable "Let Windows manage my default printer" in Windows settings.
Update or reinstall the driver for every installed printer.
Restart the Print Spooler service to clear pending print jobs.
Setting the printer next to the user as the operating-system default ensures that every application automatically selects that device. Restarting the Print Spooler or updating drivers will not change which printer Windows chooses, and disabling automatic printer management is a secondary measure-if the desired printer is not set as default, print jobs can still go elsewhere. Therefore, confirming and configuring the default printer is the most direct first step.
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Why does setting a default printer solve the printing issue?
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What does 'Let Windows manage my default printer' do, and why wouldn't disabling it be the first step?
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Why isn't restarting the Print Spooler or updating drivers a good first step?
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