If the initial theory of probable cause is not confirmed during troubleshooting, the next step is to immediately escalate the issue to a higher level of support.
False
True
The statement is false. When the initial theory of probable cause is not confirmed during the troubleshooting process, the appropriate next step is to either establish a new theory of probable cause or perform further testing. Escalation to a higher level of support generally occurs after multiple theories have been tested and failed to resolve the problem, or if the problem is beyond the scope of the technician's knowledge or access. Immediately escalating an issue without further investigation can be inefficient and may not adhere to the organization's troubleshooting procedures. It is important to perform due diligence in testing and research before concluding that escalation is necessary.
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