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Free CompTIA A+ 220-1101 Practice Question

During the initial phase of troubleshooting a high-end office printer, users report that the printer occasionally produces pages with blurry, smudged images, although most documents are printed perfectly. This occurs with various document types and irrespective of the printing mode selected. Printer maintenance and cleaning routines have been performed regularly, and there are no error messages displayed. Taking into account all user reports and observed printer behavior, which of the following would be the most appropriate initial troubleshooting step?

  • Replace all the paper in the printer with a different brand to eliminate the possibility of using poor-quality paper.

  • Perform a thorough clean-up of the fuser unit, as fuser issues can cause image smudging.

  • Check the printer’s toner cartridges and imaging drums for defects or leakage.

  • Factory reset the printer to resolve any software configuration issues that may have gone unnoticed.

  • Update the printer firmware to the latest version to address any undiscovered software bugs.

  • Adjust the printer's humidity control settings (if available) to see if the issue is environmentally related.

This question's topic:
CompTIA A+ 220-1101 / 
Hardware and Network Troubleshooting
Your Score:
Hardware and Network Troubleshooting
Mobile Devices
Networking
Hardware
Virtualization and Cloud Computing