Crucial Exams

CompTIA A+ 220-1101 Practice Question

As a support specialist, you've been notified of a malfunctioning departmental multi-function device used for printing and scanning critical documents. The executive team needs important paperwork processed immediately. According to best practice methodology for troubleshooting, what should be your FIRST step?

  • Start by internally examining and attempting to fix the device on your own accord.

  • Swiftly swap out the multi-function device with a replacement unit without looking into maintenance guidelines.

  • Power cycle the device repeatedly to attempt a self-resolution prior to escalating the problem.

  • Consult the organization's troubleshooting and maintenance guidelines before doing anything.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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