Free CompTIA A+ 220-1101 Practice Question
As a support specialist, you've been notified of a malfunctioning departmental multi-function device used for printing and scanning critical documents. The executive team needs important paperwork processed immediately. According to best practice methodology for troubleshooting, what should be your FIRST step?
Start by internally examining and attempting to fix the device on your own accord.
Consult the organization's troubleshooting and maintenance guidelines before doing anything.
Swiftly swap out the multi-function device with a replacement unit without looking into maintenance guidelines.
Power cycle the device repeatedly to attempt a self-resolution prior to escalating the problem.
This question's topic:
CompTIA A+ 220-1101 /
Hardware and Network Troubleshooting
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