An organization's support team uses the CompTIA best-practice troubleshooting methodology. According to this methodology, which of the following is the final step in the process?
Document the findings, actions, and outcomes
Verify full system functionality
Establish a plan of action to resolve the problem and implement the solution
After resolving the issue and verifying full system functionality, the final step is to document the findings, actions, and outcomes. Thorough documentation helps technicians and the organization understand what was done, serves as a reference for similar future issues, and supports continuous improvement. The other options are earlier steps in the six-step methodology, not the last one.
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