An office printer is consistently printing documents in landscape orientation even though the documents are formatted for portrait orientation. Users have verified that the page setup in the document is correct before sending it to print. What should be the first step in troubleshooting this issue?
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Inspect the physical printer settings and reconfigure the paper trays.
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Reset the application preferences to default on the affected computer.
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Check and update the printer driver settings.
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Instruct users to change the document orientation to landscape before printing.
The correct answer is to check and update the printer driver settings. Often, printer drivers can override application settings leading to incorrect page orientations, regardless of the document's formatting. Updating or reconfiguring the driver typically resolves this conflict. Checking the physical printer settings might not be as effective because the issue occurs across multiple documents and user settings which are already verified. Resetting the application preferences would not resolve the issue if the printer driver is the cause. Lastly, changing the document orientation would only provide a workaround and would not solve the underlying problem with the printer or its drivers.
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