An office printer is consistently printing documents in landscape orientation even though the documents are formatted for portrait orientation. Users have verified that the page setup in the document is correct before sending it to print. What should be the first step in troubleshooting this issue?
Inspect the physical printer settings and reconfigure the paper trays.
Instruct users to change the document orientation to landscape before printing.
Check and update the printer driver settings.
Reset the application preferences to default on the affected computer.