CompTIA A+ 220-1101 Practice Question
An office is updating their workstations to a new operating system, and a technician is tasked with ensuring that all peripheral devices are compatible and functional post-upgrade. While updating one of the network printers, the technician observes that it isn't functioning correctly. Because this printer model is a few years old, it did not automatically install when connected to the network, and after manually downloading and installing a driver, it still isn’t working correctly. The printer is skipping pages and the formatting on printed documents is wrong. What should the technician do NEXT to solve this issue?
Disconnect and then reconnect the printer to see if the operating system automatically detects and installs the correct driver.
Reinstall the operating system in order to reset the printer settings and try connecting the printer again.
Download and install the driver for a different model of printer from the same manufacturer, because printers from the same manufacturer typically use the same drivers.
Go to the printer manufacturer's website and download the latest driver that is specifically for the model of the printer and version of the operating system being used.
Use a generic printer driver that comes bundled with the operating system, as it should be compatible with most printer models.