Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

An office is updating their workstations to a new operating system, and a technician is tasked with ensuring that all peripheral devices are compatible and functional post-upgrade. While updating one of the network printers, the technician observes that it isn't functioning correctly. Because this printer model is a few years old, it did not automatically install when connected to the network, and after manually downloading and installing a driver, it still isn’t working correctly. The printer is skipping pages and the formatting on printed documents is wrong. What should the technician do NEXT to solve this issue?

  • Go to the printer manufacturer's website and download the latest driver that is specifically for the model of the printer and version of the operating system being used.

  • Use a generic printer driver that comes bundled with the operating system, as it should be compatible with most printer models.

  • Disconnect and then reconnect the printer to see if the operating system automatically detects and installs the correct driver.

  • Reinstall the operating system in order to reset the printer settings and try connecting the printer again.

  • Download and install the driver for a different model of printer from the same manufacturer, because printers from the same manufacturer typically use the same drivers.

CompTIA A+ 220-1101 (V14)
Hardware
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