Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

An office employee submits a help-desk ticket reporting that her Windows 10 desktop suddenly restarts three or four times during a typical workday, even when she is only checking email. According to CompTIA troubleshooting best practices, which action should the technician perform first, before attempting any fixes?

  • Update the operating system and all hardware drivers to the latest versions.

  • Ask the user about recent changes and gather more information about the restarts.

  • Immediately replace the desktop's power supply unit.

  • Run a full system backup before doing anything else.

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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