An employee's smartphone is unable to access the company's private network resources via an app when offsite. They encounter a message stating that the device cannot establish a secure connection required for remote network access. As a technician, which of the following should you inspect FIRST to troubleshoot this issue?
Check for the latest updates of the application designed to interface with the company network.
Ensure that the employee has the appropriate privileges set to use the remote connectivity app.
Make sure the device's firmware is up to date.
Confirm the secure service necessary for remote connection is enabled and configured on the device.