The correct action would be to verify the user account and permissions. This ensures that the employee has access rights to use the application. Checking permissions is typically the first step to troubleshoot application access issues because improper permissions can prevent a user from accessing necessary corporate applications. Updating the application or resetting the user's password might be necessary if the first step does not resolve the issue, but these actions should only be taken after verifying that the user has the appropriate permissions. Disabling security features is not advisable as it could compromise the device's security.