CompTIA A+ 220-1101 Practice Question
After replacing an old printer with a new one, users in the accounting department complain the printer's trays appear to be full, yet documents are not printing because the printer displays an error that paper is not feeding. You make sure that there is no paper jam and that the paper is loaded correctly according to the printer manufacturer's specifications. What should be your next step in troubleshooting this issue?
Turn off the printer for at least 30 seconds to reset the internal hardware, then turn it back on.
Replace the new printer with another new unit, as this could be a hardware defect.
Reload the trays with a different brand of paper to see if the printer accepts it.
Advise users to send print jobs one at a time to prevent overloading the printer's memory.
Verify the printer's paper size and type settings match the paper loaded in the trays.
Check if the printer's firmware is outdated and perform an update.