Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

After replacing an old printer with a new one, users in the accounting department complain the printer's trays appear to be full, yet documents are not printing because the printer displays an error that paper is not feeding. You make sure that there is no paper jam and that the paper is loaded correctly according to the printer manufacturer's specifications. What should be your next step in troubleshooting this issue?

  • Verify the printer's paper size and type settings match the paper loaded in the trays.

  • Advise users to send print jobs one at a time to prevent overloading the printer's memory.

  • Turn off the printer for at least 30 seconds to reset the internal hardware, then turn it back on.

  • Check if the printer's firmware is outdated and perform an update.

  • Replace the new printer with another new unit, as this could be a hardware defect.

  • Reload the trays with a different brand of paper to see if the printer accepts it.

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
Your Score:
Settings & Objectives
Random Mixed
Questions are selected randomly from all chosen topics, with a preference for those you haven’t seen before. You may see several questions from the same objective or domain in a row.
Rotate by Objective
Questions cycle through each objective or domain in turn, helping you avoid long streaks of questions from the same area. You may see some repeat questions, but the distribution will be more balanced across topics.

Check or uncheck an objective to set which questions you will receive.

Wipe Score
Bash, the Crucial Exams Chat Bot
AI Bot