After replacing a failed power supply in a desktop PC, a technician updates the help-desk ticket. Which of the following details would be MOST useful to include to help prevent a similar hardware failure in the future?
The number of active user accounts on the domain
The date the system warranty expires
The MAC address of the default gateway
Ambient temperature and dust accumulation around the computer
Recording the ambient temperature and dust buildup around the system documents environmental factors that commonly contribute to power-supply and other hardware failures. Including these conditions in the ticket helps other technicians identify patterns and apply preventive measures. The warranty date, gateway MAC address, or number of domain users do not explain why the power supply failed and offer little value for future root-cause analysis.
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Why do ambient temperature and dust accumulation affect hardware components?
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What preventive measures can be taken to reduce the risk of power supply and hardware failures?
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How can technicians document environmental factors like dust and temperature in help-desk tickets effectively?
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CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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