Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

After replacing a cracked screen on a customer's tablet, the device powers on, but the touch functionality is sporadic and inaccurate. The customer reports that touch inputs are not registering correctly, especially around the edges of the screen. Based on this scenario, what should be your next step in troubleshooting this touch screen issue?

  • Update the device's firmware to the latest version to improve touch functionality.

  • Recalibrate the touch screen using the device's settings menu.

  • Perform a system restart on the tablet to reset the touch interface.

  • Realign or reseat the digitizer cable, as it may not be correctly connected after the screen replacement.

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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