Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A user's workstation is experiencing intermittent shutdowns. After gathering information and questioning the user, you suspect an overheating issue. Upon opening the case, you confirm that excessive dust build-up is causing the CPU heat sink to fail in dissipating heat properly. What is the next best step to resolve this issue?

  • Clean the dust from the heat sink and any other internal components affected.

  • Update the BIOS.

  • Replace the CPU as it is likely damaged due to overheating.

  • Apply a new layer of thermal paste to the CPU.

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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