A user's smartphone was stolen. They have purchased a new, identical model and want to restore their contacts, photos, and application data. Which of the following is the MOST effective method to recover the data?
Insert the old SIM card into the new phone.
Use data recovery software on the new phone.
Restore the data from a cloud backup.
Contact the mobile carrier to retrieve the data from their network.
Using a cloud service like iCloud or Google Workspace is the most effective method for recovering data from a lost, stolen, or broken mobile device. These services regularly back up user data, allowing it to be restored onto a new replacement device. This can include contacts, applications, emails, photos, and other files. Data recovery software works on existing storage, which is not accessible on a stolen phone. The mobile carrier and SIM card do not store this type of user data.
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What is a cloud backup and how does it work?
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Why can't a SIM card or mobile carrier restore all user data?
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Why isn’t data recovery software effective on a new phone?
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CompTIA A+ 220-1101 (V14)
Mobile Devices
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