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Crucial Exams

CompTIA A+ 220-1101 Practice Question

A user’s desktop is experiencing intermittent connectivity disruptions. The user reports periodic loss of network access regardless of a seemingly active link with stable indicator lights. To methodically troubleshoot the issue, what is the BEST initial action?

  • Send a request to the IT department for a higher-level network diagnostic without performing any checks at the workstation.

  • Update network adapter drivers immediately because intermittent problems are typically due to outdated drivers.

  • Begin by disconnecting from WiFi and testing only with an ethernet connection.

  • Simultaneously replace all ethernet cables and reset the router to eliminate potential hardware problems.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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