A user’s desktop is experiencing intermittent connectivity disruptions. The user reports periodic loss of network access regardless of a seemingly active link with stable indicator lights. To methodically troubleshoot the issue, what is the BEST initial action?
Update network adapter drivers immediately because intermittent problems are typically due to outdated drivers.
Begin by disconnecting from WiFi and testing only with an ethernet connection.
Simultaneously replace all ethernet cables and reset the router to eliminate potential hardware problems.
Send a request to the IT department for a higher-level network diagnostic without performing any checks at the workstation.