When dealing with any problem, especially one involving unexpected behavior such as random restarts, it is important to gather information from the user; this helps narrow down potential causes. Understanding if any changes have been made by the user prior to the occurrence of the issue can be crucial, and often, these changes are the root of the problem. performing backups before making any changes is also a good practice, but it's typically not the first step unless there's an immediate risk of data loss. Hence, asking about recent changes is a more direct initial approach.