Crucial Exams

CompTIA A+ 220-1101 Practice Question

A user reports that their smartphone unexpectedly shuts down even though the battery indicator shows it is 30% charged. Upon a restart, the device shows a significantly lower battery percentage. The device is relatively new and the user hasn't reported any other issues. What is the most likely cause of the issue?

  • There is damage to the device's charging port preventing proper charging.

  • The battery requires calibration to correctly display the charge level.

  • The device is overheating due to heavy usage or environmental factors.

  • The user is overusing power-intensive apps, draining the battery quickly.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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