Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A user reports that their smartphone is losing charge much quicker than when it was new and is concerned about the device's battery health. The device is slightly over a year old and there have been no recent drops, damage, or exposure to water. As a technician, what is the most likely cause of the diminished battery life and what action should you take to resolve this issue?

  • Guide the user to recalibrate the battery by completely draining and then fully charging the device.

  • Perform a factory reset to resolve any potential software issues draining the battery.

  • Recommend and arrange for a battery replacement for the mobile device.

  • Suggest installing a battery-saving app to optimize the device's power consumption.

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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