Crucial Exams

CompTIA A+ 220-1101 Practice Question

A user reports that their smartphone frequently overheats and the battery drains much faster than normal. After confirming that there are no software issues and the device is updated to the latest firmware, which of the following is MOST likely the root cause of the problem?

  • The device's screen brightness is set to maximum.

  • The charger being used is not the manufacturer's original charger.

  • There is a large number of applications running in the background.

  • The battery needs to be replaced due to degraded health.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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