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Free CompTIA A+ 220-1101 Practice Question

A user reports that their laptop's keyboard is typing incorrect characters. Before disassembling the laptop to inspect or replace the keyboard, which of the following initial steps should the technician perform to troubleshoot the issue?

  • Check the keyboard layout settings in the operating system.

  • Update the BIOS firmware to the latest version.

  • Press the Num Lock key to see if it resolves the issue.

  • Disassemble the laptop and check the keyboard's ribbon cable connection.

This question is for objective:
Mobile Devices
Your Score:
Mobile Devices
Networking
Hardware
Virtualization and Cloud Computing
Hardware and Network Troubleshooting