Crucial Exams

CompTIA A+ 220-1101 Practice Question

A user reports that their desktop PC no longer shows an additional storage device that contains vital project data. You confirm the device is powered and the internal connections are secure. After a system restart, the device is still not visible within the file explorer. What should be the MOST likely next step to troubleshoot this problem?

  • Examine all external connectors to confirm that the device isn't erroneously connected via an external interface.

  • Update the drivers for the interface controllers on the system motherboard, then perform another system restart.

  • Inspect the disk management utility to determine if the device is listed there and to ensure it is properly initialized and assigned a drive letter.

  • Replace the internal data cables as they might be defective.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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