Crucial Exams

CompTIA A+ 220-1101 Practice Question

A user reports that their desktop computer shuts down abruptly at random times. After talking to the user and performing some basic checks, you form a theory that the power supply might be failing. You then verify the theory by using a multimeter to test the outputs of the power supply and confirm that the voltages are inconsistent. What is the NEXT step you should take to resolve the problem?

  • Replace the power supply unit with a new, properly rated unit.

  • Upgrade the BIOS/UEFI firmware as it could be causing power management issues.

  • Reboot the computer and run a virus scan.

  • Perform a system restore to a previous point when the computer did not shut down.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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