Free CompTIA A+ 220-1101 Practice Question
A user reports that their computer is experiencing sluggish performance and applications crashes frequently. After gathering information and considering user changes, you proceed with testing your theory that the problem might be related to overheating components. Upon inspection, you find the cooling fans are caked with dust and the computer's interior temperature is higher than normal. You also find that the internal components are several years old and the user could benefit from several upgrades. Which of the following is the BEST next step in your plan of action to resolve this issue?
Ensure that all device drivers are up to date, which might resolve potential incompatibilities causing the applications to crash.
Reformat the hard disk and reinstall the OS, as the issue could be due to a corrupted operating system.
Advise the user to close or reduce the number of resource-intensive applications to alleviate the sluggish performance.
Clean the dust from the cooling fans and the inside of the computer case and monitor the temperature changes.
Replace the PC with a newer model after performing a system backup and migration.
Upgrade the internal components such as CPU and Memory.
