A user reports that their computer has started to shut down randomly. During your initial assessment, you learned that the user recently installed new software for photo editing that requires substantial system resources. What should be your immediate next step in troubleshooting this issue, according to best practices?
Reinstall the operating system immediately, as the new software could have caused system instability.
Perform a backup of the user’s system to prevent any potential data loss during problem resolution.
Inform the user to unplug the computer from the power source to prevent further unexpected shutdowns.
Safely power off the computer and add an additional hard drive to allow ample disk space for the new resource intensive software.
Before proceeding with any troubleshooting steps, it is crucial to perform a system backup if applicable. This ensures that any current data can be restored if something goes wrong during troubleshooting. Since the issue arose after new software was installed, it is logical to suspect that the new software could be related, but no changes should be made to the system before ensuring that the user's data is safely backed up. Informing the user about unplugging the computer from the power source does not directly relate to protecting user data and may not be suitable for all shutdown issues. Reinstalling the operating system without a backup is an extreme measure that risks data loss and should not be done without prior backups. Upgrading the system hardware without backing up data or further investigation may not address the issue correctly and can lead to unnecessary costs or complications.
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Why is it important to back up data before troubleshooting system issues?
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What are some common signs that software might be causing system instability?