Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A user reports that their computer frequently crashes to a blue screen with an error message indicating a 'MEMORY_MANAGEMENT' issue. According to the troubleshooting methodology, what should be the BEST initial step to resolve this error?

  • Perform a system restore to revert the computer to a previous state

  • Check for driver updates and update the operating system

  • Run a complete antivirus and anti-malware scan across the system

  • Check for recent changes to the system's memory (e.g., new installation, reseating) and run diagnostic tests on the RAM

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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