A user reports that the colors on their smartphone screen appear washed out and lack contrast. Which of the following should a technician check FIRST to troubleshoot this problem?
LED or LCD Firmware Settings
Reset device to factory settings
Check for software update
Display settings
The correct answer is 'Display settings,' as this is typically where color, brightness, saturation, and contrast can be adjusted. Changing the display settings can often correct color issues without the need for more invasive troubleshooting or hardware replacements. Checking for a software update may resolve some issues but is less likely to be the immediate cause of color problems. Resetting the device to factory settings is a more drastic measure and should only be done after other troubleshooting steps have been exhausted.
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