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CompTIA A+ 220-1101
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CompTIA A+ 220-1101 Practice Question

A user reports that the colors on their smartphone screen appear washed out and lack contrast. Which of the following should a technician check FIRST to troubleshoot this problem?

Check for software update
Display settings
LED or LCD Firmware Settings
Reset device to factory settings

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Answer Description

The correct answer is 'Display settings,' as this is typically where color, brightness, saturation, and contrast can be adjusted. Changing the display settings can often correct color issues without the need for more invasive troubleshooting or hardware replacements. Checking for a software update may resolve some issues but is less likely to be the immediate cause of color problems. Resetting the device to factory settings is a more drastic measure and should only be done after other troubleshooting steps have been exhausted.

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What specific adjustments can be made in display settings to improve color and contrast?

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Why might a software update be less effective for fixing display color issues compared to adjusting display settings?

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When should a technician consider resetting a smartphone to factory settings, and why is it a last resort?

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CompTIA A+ 220-1101

Hardware and Network Troubleshooting

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Mobile Devices

Networking

Hardware

Virtualization and Cloud Computing

Hardware and Network Troubleshooting

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