A user reports that documents sent to the network printer are not printing. Upon inspection, you notice that there are multiple documents pending in the print queue, and the printer status is 'Online'. What should be your first course of action to resolve this issue?
Cancel all documents in the print queue, check for any stuck jobs, and restart the print spooler service.
Increase the printer's memory to help it handle the volume of print jobs more efficiently.
Replace the printer's network cable to ensure proper connectivity.
Run a virus scan on the network to check for any malware disrupting the printing service.
The correct answer is 'Cancel all documents in the print queue, check for any stuck jobs, and restart the print spooler service.' This approach addresses the issue directly at the print queue, where the problem is visible. By cancelling the stuck jobs and restarting the print spooler service, you are clearing out potential errors or corruptions in the print queue that could be causing the problem. The other options do not directly address the immediate issue of the print queue backlog and are more suited for other types of printer problems.
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