Crucial Exams

CompTIA A+ 220-1101 Practice Question

A user reports that documents sent to the network printer are not printing. Upon inspection, you notice that there are multiple documents pending in the print queue, and the printer status is 'Online'. What should be your first course of action to resolve this issue?

  • Run a virus scan on the network to check for any malware disrupting the printing service.

  • Increase the printer's memory to help it handle the volume of print jobs more efficiently.

  • Replace the printer's network cable to ensure proper connectivity.

  • Cancel all documents in the print queue, check for any stuck jobs, and restart the print spooler service.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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