A user reports that an embedded image in an email is not displaying. Instead, they see a blank box. The rest of the email content is visible, and the user is connected to the internet. Which of the following is the MOST likely cause of this issue?
The host-based firewall is blocking the port used for HTTP.
The web browser's security settings are preventing image downloads.
A corporate email proxy server has stripped the image from the message.
The email client's security settings are configured to block remote images.
The correct answer is that the email client's security settings are configured to block remote images. Most email clients, including Outlook and webmail services like Gmail, have a default setting to block externally hosted images for security and privacy reasons. This feature prevents tracking pixels from confirming that an email has been opened and protects against potentially malicious content.
The other options are less likely. A host-based firewall blocking the HTTP port would likely affect all web browsing, not just images in a single email. While a corporate email proxy server can be configured to strip image content, it is a less common cause for a single user's issue than their local client settings. Lastly, the web browser's security settings would not affect a dedicated desktop email client and are typically secondary to the webmail application's own settings when using webmail.
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Why do email clients block remote images by default?
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How does a tracking pixel in an email work?
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