A user reports that a desktop application crashes every time a particular menu option is selected. You confirm that no recent changes have been made to the operating system or the application, the PC has ample CPU-RAM resources, and the installation files pass integrity checks.
According to CompTIA's troubleshooting methodology, what is the NEXT best step you should take to continue resolving this issue?
Search the software vendor's knowledge base or forums for any documented issues with that menu option.
Check for and apply any available updates or patches for the application.
Run the application in compatibility mode for an earlier operating-system version.
Perform a clean re-installation of the entire operating system.
Once basic causes such as insufficient resources or a corrupt installation are ruled out, the next logical action is to look for vendor-supplied patches or updates. Software vendors frequently publish hotfixes that address crashes triggered by specific functions. Applying the latest update tests the theory that the crash is due to a known bug and constitutes the "plan of action" step before moving on to further data gathering or more invasive measures.
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Why is it important to check for updates for software applications?
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