A user reports that a desktop application crashes every time a specific function within the software is used. You have determined there have been no recent changes or updates installed for the application or the operating system on the desktop where the user is experiencing the issue. After verifying adequate system resources and ensuring the proper installation of the software, what is the NEXT best step to troubleshoot this specific application crash issue?
Reformat the hard drive and reinstall the operating system.
Replace the CPU since it could be processing information incorrectly.
Check for and apply any available updates to the application.
Swap out the RAM modules as they might be causing the crash.
Since system resources are adequate and the software installation is confirmed to be correct, checking for software updates is wise as the crash could be due to a known bug that has been resolved in a newer version. Manufacturers often release patches to fix such issues.
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