Crucial Exams

CompTIA A+ 220-1101 Practice Question

A user reports that a desktop application crashes every time a specific function within the software is used. You have determined there have been no recent changes or updates installed for the application or the operating system on the desktop where the user is experiencing the issue. After verifying adequate system resources and ensuring the proper installation of the software, what is the NEXT best step to troubleshoot this specific application crash issue?

  • Reformat the hard drive and reinstall the operating system.

  • Check for and apply any available updates to the application.

  • Swap out the RAM modules as they might be causing the crash.

  • Replace the CPU since it could be processing information incorrectly.

CompTIA A+ 220-1101
Hardware and Network Troubleshooting
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