Crucial Exams

CompTIA A+ 220-1101 (V14) Practice Question

A user reports that a departmental multifunction printer has stopped stapling documents and shows a "staple jam" message on its control panel. What is the MOST appropriate first action the technician should take to clear this fault?

  • Order and replace the entire finisher unit.

  • Open the finisher door, remove the stapler cartridge, and clear any jammed staples.

  • Update the printer driver on a workstation and resend the print job.

  • Power-cycle the printer to see if it automatically clears the jam.

CompTIA A+ 220-1101 (V14)
Hardware and Network Troubleshooting
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