A user reports that a departmental multifunction printer has stopped stapling documents and shows a "staple jam" message on its control panel. What is the MOST appropriate first action the technician should take to clear this fault?
Open the finisher door, remove the stapler cartridge, and clear any jammed staples.
Power-cycle the printer to see if it automatically clears the jam.
Update the printer driver on a workstation and resend the print job.
Staple jams are cleared by opening the finisher door, removing the stapler assembly or cartridge, and physically clearing jammed staples before reseating the cartridge and closing the door. Power cycling or updating drivers will not remove jammed staples, and replacing the entire finisher is unnecessary unless the jam cannot be cleared.
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