A user reports experiencing high latency when connecting to online services. As a technician, you are tasked with troubleshooting the network to find the BEST solution to this issue. Which of the following should you check FIRST?
Check for excessive bandwidth usage on the network.
Contact the ISP to check their advertised speeds.
Swap out Ethernet cables from the user's device to the switch.
Since high latency can be an indicator of network congestion, checking for excessive bandwidth usage is a logical first step. Numerous devices or applications may be consuming large amounts of data and delaying traffic flow. Updating network drivers, while sometimes useful, typically addresses compatibility issues rather than latency. Contacting the ISP should be done only after internal problems are ruled out, and swapping cables most often resolves physical connectivity or packet-loss issues, not latency caused by congestion.
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What are some common causes of excessive bandwidth usage that I should look for?
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How can I effectively check for bandwidth usage on a network?
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What are some signs of high latency that users might experience?