A user is experiencing intermittent connection problems with a recently installed application on their company-issued smartphone. The application is essential for work-related tasks and requires a constant internet connection to function properly. The IT department has ruled out issues with the application itself or the phone's hardware. Which of the following settings should the user check first to resolve the connectivity issue?
Turn on 'Near-field communication (NFC)' services.
Update the 'Preferred Roaming List (PRL)'.
Ensure 'Mobile data' is enabled for the smartphone.
Check that 'Mobile device management (MDM)' is configured properly.
The user should first check if 'Mobile data' for the smartphone is enabled. Many apps require an active data connection to function correctly, especially if they are not designed to operate offline. Disabling mobile data or being in an area with poor cellular signal can lead to intermittent connectivity issues. Other settings, such as enabling NFC or MDM configurations, are not directly related to a basic internet connection requirement.
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What does enabling 'Mobile data' do on a smartphone?
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What issues can arise if 'Mobile data' is turned off?
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How can I check if 'Mobile data' is enabled on my smartphone?